Privacy Policy

Pixel International ("we", "us", or "our") is committed to protecting the personal information of our clients, website visitors, and anyone else we interact with in the course of our business.

This Privacy Policy applies to all personal information collected through our website, via email, in the course of providing our services, or through any other interaction with Pixel International. It is governed by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or engaging our services, you consent to the collection and use of your personal information as described in this policy.

01 Information We Collect

We collect personal information that is reasonably necessary for our business operations. This may include:

Information you provide directly:

Name, email address, phone number, and business details
Project briefs, requirements, and creative materials you share with us
Payment and billing information (processed securely via third-party providers)
Messages and correspondence sent to us via email or contact forms

Information collected automatically:

IP address, browser type, and device information
Pages visited, time spent, and referral sources on our website
Cookie and tracking data (see Section 05)
We do not collect sensitive information (such as health, financial, or government identity data) unless it is strictly necessary and you have provided explicit consent.

02 How We Use Your Information

We use personal information only for the purposes for which it was collected, including:

Delivering our services and managing client projects
Communicating with you about your enquiry, project, or account
Processing payments and managing invoices
Improving our website, services, and internal processes
Sending relevant updates, newsletters, or promotional content (where you have opted in)
Complying with legal obligations and resolving disputes

We will not use your personal information for any purpose that would be unexpected or unreasonable given the context in which it was collected.

03 Sharing Your Information

Pixel International does not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

Service providers: Trusted third parties who assist us in delivering services (e.g., cloud storage, payment processors, project management tools), bound by confidentiality obligations
Legal requirements: When required by law, court order, or government authority
Business transfers: In the event of a merger, acquisition, or sale of business assets, with appropriate notice provided to you
With your consent: For any other purpose you explicitly authorise

Where we engage overseas service providers, we take reasonable steps to ensure they handle your data in a manner consistent with the Australian Privacy Principles.

04 Cookies & Tracking

Our website uses cookies and similar tracking technologies to improve your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device.

We may use the following types of cookies:

Essential cookies: Required for the website to function correctly
Analytics cookies: Help us understand visitor behaviour and improve our website (e.g., Google Analytics)
Preference cookies: Remember your settings and choices across visits

You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

05 Data Retention

We retain personal information for as long as is necessary to fulfil the purposes outlined in this policy, or as required by law. In general:

Client project records are retained for a minimum of seven (7) years for tax and legal compliance purposes
Marketing contact preferences are retained until you unsubscribe or request deletion
Website analytics data is retained in anonymised or aggregated form

When personal information is no longer required, we securely destroy or de-identify it.

06 Your Rights

Under the Australian Privacy Principles, you have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate, incomplete, or out-of-date information
Opt out of receiving direct marketing communications at any time
Lodge a complaint if you believe we have mishandled your personal information

To exercise any of these rights, please contact us using the details in Section 11. We will respond to all requests within 30 days. In some cases, we may need to verify your identity before processing a request.

If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

07 Data Security

We take the security of your personal information seriously. Pixel International implements reasonable technical and organizational measures to protect your data from unauthorised access, loss, misuse, or disclosure. These include:

Secure, encrypted communication channels (HTTPS)
Access controls limiting data to authorised personnel only
Use of reputable, security-certified third-party tools and platforms
Regular review of our data handling practices

While we take every reasonable precaution, no method of transmission over the internet is completely secure. We cannot guarantee absolute security and encourage you to take care when sharing sensitive information online.

In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the OAIC in accordance with the Notifiable Data Breaches scheme.

08 Third-Party Links

Our website may contain links to third-party websites, tools, or platforms. These are provided for convenience and informational purposes only. Pixel International has no control over the content or privacy practices of external sites and accepts no responsibility for them.

We encourage you to review the privacy policies of any third-party websites you visit.

09 Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete it.

10 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When we do, we will revise the "Last Updated" date at the top of this page.

We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.

11 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal information, please contact us

Phone: 02 6297 1341
Email: Sales@pixelinternational.com.au